Exchange Policy

Exchange Policy

At BhSouq.com, we want you to shop with confidence. Shipping and delivery is all over gcc countries i.e

  • Bahrain
  • Saudi Arabia
  • Kuwait
  • Qatar
  • Uae
  • Oman

If for any reason you are not completely satisfied with your purchase, we’re happy to accept exchange under the following terms.

1. Exchange Window
You may exchange an item within 24 hours of receiving your order.

2. Exchange Conditions
To be eligible for a exchange, the item must be:

  • Unused, unworn, and unwashed

  • In its original packaging with all tags and labels intact

  • Free from any damage, stains, or alterations

  • Accompanied by proof of purchase (order number or receipt)

3. Non-Exchange Items
Please note that the following items cannot be exchanged:

  • Items marked “final sale” or “non- exchangeable”

  • Undergarments, socks, or hygiene-related products

  • Items that show signs of use or wear

  • Customized or personalized products

4. How to Request a Exchange
To initiate a exchange, please contact us within 24 hours of delivery:

Provide your order number, the item(s) you want to exchange, and the reason for the exchange.

5. Exchange Shipping
Customers are responsible for exchange shipping costs unless the exchange is due to:

  • A damaged or defective item

  • An incorrect item received
    In such cases, we will cover the exchange shipping and arrange pickup if needed.

6. Exchange Method
You can exchange your item via courier or in person (if applicable) after our team confirms the exchange request and provides instructions.

7. Exchange Inspection & Approval
Once we receive your exchanged item, we will inspect it. If the item meets our exchange criteria, we will issue a refund or exchange based on your preference. If the item does not meet exchange conditions, it will be sent back to you.

8. Exchanges
We are happy to offer exchanges for size, color, or a different product of equal value, subject to availability. Please indicate your preference when contacting us.

9. Contact Us
For any questions regarding exchange, feel free to reach out to our support team:
Email: support@bhsouq.com
Phone: +973 3744 0182